Contact Us

Sweeps covers new sweepstakes casinos for readers across the US, and we'd rather hear from you than have you guess at an answer. Whether you've spotted an outdated welcome offer, want to flag a state-availability issue, or have a question about how sweeps coins actually work, this page explains how to reach us and what to expect.

What we can help with

Our team focuses on researching and comparing sweepstakes and social casino platforms, so we're best placed to help with questions that sit inside that lane:

• Corrections to an offer, editorial rating, or eligible-state list for any operator we cover
• Questions about how a specific welcome bonus, daily reward, or promotion is described on the site
• General questions about the sweepstakes model — Gold Coins versus Sweepstakes Coins, redemption thresholds, or verification steps
• Feedback on the site itself, including anything that reads unclear or out of date
• Media, partnership, or data-sharing enquiries related to our coverage of new sweepstakes casinos

What we can't help with

We're an independent review site, not an operator, payment processor, or regulator. That means a few things sit outside what we can resolve directly:

• Account issues. If you're locked out of an account, waiting on a redemption, or need identity verification support, that has to go through the operator itself — for example Spinblitz, Crown Coins, or Lone Star's own support channels, not through us.
• Legal advice. We can explain how the sweepstakes model generally works, but we can't tell you whether a particular site is definitely legal to use from your address. State laws around sweepstakes casinos change, and operators frequently update which states they serve — always check the operator's own terms and your state's current rules.
• Guaranteed outcomes. Casino-style games involve chance, and no message we send can change that. We don't offer tips that promise wins, and we won't claim one platform has the "best odds" or "fastest payouts" — those are exactly the kind of unsupported claims our reviews aim to avoid.

Before you write in, a few things worth checking

A lot of questions we receive are answered faster by checking a couple of details first:

1. Look at the operator's own terms and conditions page — redemption thresholds, minimum age (typically 18, though some operators set the bar at 21), and eligible states are all set by the operator, not by us.
2. Remember that participation is generally free. Every platform we list should offer a way to play without purchasing coins, plus an alternative method of entry where required by law — if a site seems to hide that, it's worth flagging to us.
3. Check our Responsible Gambling page if you or someone you know is finding it hard to keep play in perspective, even in a sweepstakes format.
4. Review our Terms and Conditions if your question relates to how we operate this site rather than to a specific casino.

How our reviews stay independent

Sweeps may earn a commission when readers sign up with an operator through our site. That relationship never decides how an offer is scored — ratings reflect our own research into welcome offers, game libraries, redemption terms, and stated eligibility rules, and commission does not buy a higher position. If you think an offer or claim on this site doesn't match what an operator actually provides, that's exactly the kind of message we want to receive, because it helps us keep the site accurate for the next reader.

What to include in your message

To help us get back to you with something useful rather than a generic reply, it helps to include:

• Which page or operator your question relates to
• What you expected to see versus what you actually found
• Your general location (state), if the question involves eligibility — we won't need anything more specific than that

We read every message that comes in. Response times vary depending on volume, and questions that require us to re-verify an operator's terms may take a little longer than a simple correction.

A quick reminder before you get in touch

Sweepstakes casinos aren't available everywhere, and the rules that apply to them shift from state to state and over time. If your question is really "can I legally play this where I live," the honest answer is that we can point you toward an operator's stated eligible-state list, but only the operator's terms and your own state's current law can settle it with certainty. For anything beyond that — account-specific issues, redemption disputes, or identity verification — the operator's own support team, not this contact page, is the right place to start. If your question is about how we research and rate sites in general, our About Us page covers that in more detail.